CEBP, Cloud Communications, and VoiceSage at the ITEXPO

It was great fun to introduce VoiceSage at the Cloud Communications Summit during last week's ITEXPO. Despite the small room and limited advertising/publicity around the Cloud Communications Summit it was clearly a success judging by attendance at all the panels. The word is that Cloud Communications will have a much higher profile track at the next ITEXPO.

My purpose as a participant on two of the CEBP panels was twofold.
1. Introducing VoiceSage as a new player in the US market so that we are positioned to build off our great UK customer successes was met by positioning VoiceSage as a business metric/ROI moving, Enterprise class solution relative to other US firms.

2. Introducing CEBP as a concept and as a results driven, profitable practice area gained a boost too. My sense is that CEBP hasn't been covered at previous ITEXPOs in much detail.

There was an unscripted point in our discussion about vertical and industry specific CEBP solutions when I looked at our panel and then confidently asked the audience to name any vertical or industry. I said that our panel would be able to present a solid CEBP application across any industry vertical. There was no hesitation from the panel members.

This one moment convinced me that CEBP has certainly moved from a theoretical analyst coined concept to pragmatic client focused solutions over the last two plus years.

There is plenty of work left to do but I am excited about the progress made so far.

Patrick Murphy
VoiceSage