CEBP: where it all began

I thought it would be important to make sure there is background knowledge available for those who are new to the space or have not seen the term previously.

From everything that I have been able to gather over the years it was a team of smart analysts at Gartner including Bern Elliot, Steve Blood and Bob Hafner who coined the term communications-enabled business process (CEBP). Now, obviously they didn't invent a technology and, at the time, they were hyper focused on one generalized use case (reducing human latency). For good or bad, they certainly coined the phrase.

There was plenty of strong work in both premise based solutions and hosted services going on prior to Gartner coining the CEBP space. Here is a link to a decent write up from 3 years ago. The phrase is only about three years old being publicized by Gartner for the first time on or about April, 4th, 2006.

Here is another link to the Gartner site for those interested in purchasing the original report.